Making us successful, together.
Mergers and acquisitions are key to Marsh & McLennan’s growth strategy. With three substantial acquisitions over the last years, the most recent almost doubling the scale of the business, Mercer found the challenge of differing cultures a potential barrier to realizing the value from the acquisitions. This was an opportunity to reinvent and reposition the firm to better reflect the value client’s recognise.
Approach in 3 phases
Phase 1: Shaping
Phase 2: Embedding
Phase 3: Living
As a leadership team, we wanted to make a difference, set us apart from the industry and culture became one of our top priorities.
– Sylvia Pozezanac (CEO Mercer UK)
Culture needs to be at the very heart of any organisation. Getting right how people act, serve their clients and treat each other is so important. With the help of Promerit we have done that.
– Christina Dove (project lead)
Buzzing about the journey.
A new, common culture for Mercer UK was defined and successfully launched for all 4,500 employees creating excitement and interest because the style of launch was so different: evidence of a real intent to change. The new culture was anchored through leadership commitment and tangible culture activities: enabling local leaders to embrace the culture in their own way. A community of over 120 volunteer Culture Influencers: passionate, energetic and inclusive, was established and empowered. Language and sentiment reflected in people processes and policy.
Colleague engagement and retention improved and the commitment and understanding of the Mercer brand and culture was reinforced. The framework for behavioural expectations is now clear to every employee.
Setting the tone from the top through leadership alignment sessions
Co-creation in the culture development process involving over 120 “Culture Influencers”
Integrating external brand commitments and internal culture behaviours
Rollout of consistent culture activities to maintain focus and momentum
With a new leadership team in place and a burning platform to unite our legacy businesses, colleagues were ready for something new. We had to show we were prepared to be different in how we tackled this. That’s when Promerit came in.
– Teresa Beach (project sponsor)
Our Culture Influencers have really stepped up to be bold, innovative and supportive within their office teams across the UK. They have motivated and inspired each other and others in Mercer to embed the culture and truly work as One Team.
– Vicky Thompson (Culture Influencer)