#digitalworkflows #employeeexperience #hrservicedelivery #casemanagement #documentmanagement #knowledgebase #virtualagent #onboarding

<< In which system do I have to change my address? Who is responsible for my payroll? Who will help me with questions about the onboarding process of my new employee? >>

These everyday questions often present your employees and managers with high hurdles.

One thing is clear: The service mentality has not yet arrived in our everyday professional life. The abundance of information, documents, guidelines and contact persons makes it difficult for everyone to get the right answers at the right time.

A successful “Employee Experience is important to you?

Use the possibilities of ServiceNow and offer your employees a central portal with all HR-relevant information:

  • Using the knowledge database, you can find most answers yourself quickly and easily. In addition, you yourself can comfortably request all HR services and track the processing status at any time. It does not matter from where or with which end device the portal is accessed.
  • ServiceNow controls the central documentation, interaction and fulfillment of employee requests. For complex processes such as onboarding, tasks are automatically distributed to the right contact person, whether HR, IT or Finance.
  • With ServiceNow you can manage employee files without paper and define retention rules to comply with company and legal regulations.  Requested documents are simply made available via the employee portal and use electronic signatures where signatures are required.
  • Of course, specialist departments and existing service centres also benefit from the automation potential of ServiceNow.

With ServiceNow you digitize your processes and create a unique “Employee Experience”!


Karsten Lauer

Our services

Your goals and your starting position determine the direction of a joint project. We advise you on the possibilities of ServiceNow and how to use the tool in the best possible way.

Together with you we will create a tailor-made concept that fits your goals and your company. In doing so, we will draw on the sound experience gained from our ServiceNow projects.

We manage the technical implementation and the integration into your existing system landscape.

In addition, we offer change management concepts individually tailored to your needs for the successful implementation of your ServiceNow solution.

Your added value

We are a consultancy specialising purely in HR. Therefore we understand the technical HR and IT requirements of your project.

We bring our expertise in HR transformation and process digitalization into our work.

You benefit from our many years of implementation experience and our knowledge of current market trends.

Our tried and tested change management takes your employees on the digital journey right from the start of the project and ensures transparency and acceptance.

Contact us

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