#digitalworkflows #employeeexperience #hrservicedelivery #casemanagement #documentmanagement #knowledgebase #virtualagent #onboarding
<< In which system do I have to change my address? Who is responsible for my payroll? Who will help me with questions about the onboarding process of my new employee? >>
These everyday questions often present your employees and managers with high hurdles.
One thing is clear: The service mentality has not yet arrived in our everyday professional life. The abundance of information, documents, guidelines and contact persons makes it difficult for everyone to get the right answers at the right time.
A successful “Employee Experience is important to you?
Use the possibilities of ServiceNow and offer your employees a central portal with all HR-relevant information:
- Using the knowledge database, you can find most answers yourself quickly and easily. In addition, you yourself can comfortably request all HR services and track the processing status at any time. It does not matter from where or with which end device the portal is accessed.
- ServiceNow controls the central documentation, interaction and fulfillment of employee requests. For complex processes such as onboarding, tasks are automatically distributed to the right contact person, whether HR, IT or Finance.
- With ServiceNow you can manage employee files without paper and define retention rules to comply with company and legal regulations. Requested documents are simply made available via the employee portal and use electronic signatures where signatures are required.
- Of course, specialist departments and existing service centres also benefit from the automation potential of ServiceNow.
With ServiceNow you digitize your processes and create a unique “Employee Experience”!